CVS Caremark Frequently Asked Questions Regarding GM Benefits

Q:  How do I register at www.caremark.com?
A:
  Go to www.caremark.com/startnow.

Q: How do I order prescriptions after August 1, 2017?
A: 
Choosing how to fill your prescription depends on whether you are ordering a short-term or long-term medication:

  • For short-term medications (like an antibiotic), fill anywhere in our network of more than 68,000 pharmacies nationwide, including chain pharmacies, 20,000 independent pharmacies and 9,600 CVS Pharmacy locations (including those inside Target stores).

 

  • For long-term medications (such as for high blood pressure or diabetes), get them delivered to your door or pick them up at a CVS retail pharmacy.
    • To sign up for mail service, choose either option below:
      • Register at Caremark.com/startnow and follow the instructions to request a new 90-day prescription.
      • Call Customer Care at 1-844-379-1671
    • To pick up your 90-day supply at a CVS retail pharmacy, choose either option below:
      • Bring a new prescription to your local CVS Pharmacy location or have your prescriber submit a prescription to the CVS Pharmacy of your choice.
      • Call Customer Care at 1-844-379-1671

 

Q: How do I start using CVS Caremark Mail Service Pharmacy?
A:
Beginning August 1, 2017 choose one of four easy ways:

  1. Phone: Call Customer Care toll-free at 1-844-379-1671.

 

  1. Online: Visit caremark.com/mailservice and sign in. Follow the guided steps to request a prescription. Once we have your information, we will contact your doctor for a 90-day prescription of your current medicine

 

  1. Fax: Prescriber can return a mail service order form via fax at 1-800-378-0323

 

  1. Mail: Fill out and return a mail service order form. You can download one at www.caremark.com, or you can obtain one from Customer Care toll-free at 1‑844‑379‑1671

 

Q: Which medications can I fill through the CVS Caremark Mail Service Pharmacy?

A: Mail service is a convenient way to have 90-day supplies of your long-term medications shipped to you at no added cost. Mail service can save you both time and money—you don’t have to worry about making a trip to the pharmacy every 30 days, and 90-day supplies typically cost less than three 30-day supplies.

 

Q: How long does it take to receive my medications that I order through the CVS Caremark mail service?
A:
For new prescriptions, it can take up to 10 days from the day you submit your order for delivery of your medication. Refills are usually delivered within seven days of placing your order. Although CVS Caremark processes the orders within a day or two, the exact delivery day is dependent on the U.S. Postal Service.

Q: How can I check the status of my refill order?
A:
After August 1, 2017, you can check the status of your mail order refill for traditional medications by signing on to http://www.caremark.com. Click “My Account” on the top right of the page, then click “Prescription History and Order Status.” You can also call Customer Care toll‑free at 1-844-379-1671.


Q: Will I be reminded when it’s time to refill?
A:
Yes. You can sign up for refill reminders in one of three ways:

  • Go online to www.caremark.com
  • Use the CVS Caremark mobile app
  • Call Customer Care toll-free at 1-844-379-1671

Q: If I still have refills on my medications with my previous provider, will CVS Caremark handle those refills? Do I need a new prescription from my doctor?
A:
 If you still have refills remaining on prescriptions being filled through Express Scripts, these open refills will be transferred to CVS Caremark.

NOTE: Exceptions include controlled substances because these prescriptions, by law, are not allowed to be transferred between prescription providers. Those impacted by this exception will receive a letter in the next couple of weeks explaining the process.

Q: I have a refill on a medication I obtained through a non CVS Pharmacy. Do I need to go to a CVS Pharmacy or do anything different to have it refilled?

A: Your refill information will be maintained by the retail pharmacy in which you originally filled the script.  You may refill that script at the same pharmacy or choose to have it transferred to another pharmacy in our network of more than 68,000 pharmacies nationwide, including chain pharmacies, 20,000 independent pharmacies and 9,600 CVS Pharmacy locations (including those inside Target stores). Regardless of which pharmacy you choose to refill your script, when refilling on or after August 1, 2017 you will need to present your new medical ID card.

Q: How can I check that my current pharmacy is in the CVS Caremark Retail Pharmacy Network?
A:
 You can visit www.caremark.com. You can also call Customer Care toll-free at 1-844-379-1671.

Q: How can I find out how much my cost is going to be?
A:  
You can find out the cost of your drugs by visiting www.caremark.com www.caremark.com or by calling Customer Care at 1-844-379-1671. 

Q: What if I want to speak with a pharmacist?
A: 
You can speak to a pharmacist 24 hours a day, seven days a week, by calling Customer Care toll-free at 1-844-379-1671. When you call, you may be asked several questions to verify your identification.

 

**For more information please contact your Local Union Benefit Representative**